Refunds & Returns Policy – wilDolomites
Thank you for purchasing access to wilDolomites, the digital map and guide to discovering the Dolomites in an authentic and meaningful way. Please read our Refunds & Returns Policy carefully before completing your purchase.
1. Digital Product – No Physical Returns
wilDolomites is a digital product. Because nothing is shipped and access is provided immediately after purchase, no physical returns are accepted.
2. Refund Eligibility
Refunds may be granted only in the following cases:
- Technical Issues: If you are unable to access the map or its features due to a technical error on our side, and the issue cannot be resolved within 7 days of your support request.
- Duplicate Purchases: If the same product or subscription was accidentally purchased more than once.
Refunds will not be issued for:
- Change of mind after accessing the digital content
- Incorrect purchase due to misunderstanding of what the product includes
- Lack of device compatibility, unless the issue is directly caused by our system
3. Subscriptions
If you purchased a monthly subscription, you may cancel at any time. Cancellation stops future payments, but does not trigger a refund for the current billing period once the content has been accessed.
4. One-Time Purchase
For lifetime-access one-time purchases, refunds follow the standard digital-product terms above. Once access is delivered, the product is considered consumed.
5. How to Request a Refund
To request a refund, please email us at fotosintesinadia@gmail.com.
Include:
- Your name
- Email used for the purchase
- Order confirmation number
- Description of the issue
Refund requests must be submitted within 14 days from the date of purchase.
6. Processing Time
Approved refunds will be processed within 7–10 business days and returned to the original payment method.
7. Changes to This Policy
We may update this Refunds & Returns Policy from time to time. The latest version will always be available within the app and on our website.